Frequently Asked Questions
Everything you need to know about ordering from Cancha Kits
Ordering
Simply browse our store, select the jersey you want, choose your size, and add any customization (player name, patches). Add to cart and proceed to checkout. We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Yes! Most jerseys offer a "Add Your Own Name & Number" option on the product page. Simply select it from the player customization dropdown, enter your desired name (up to 20 characters) and number (up to 3 digits), and the customization will be applied.
Yes! Many jerseys have optional patches available — Champions League badges, league patches, FIFA Club World Cup badges, and more. You can select them on the product page before adding to cart. Each patch has its own price displayed.
Orders can be modified or cancelled within 12 hours of placement. After that, production may have already started, especially for customized jerseys. Contact us at support@canchakits.com as soon as possible.
Sizing
Our jerseys follow standard athletic fit sizing. They are slightly slimmer than regular t-shirts. If you prefer a looser fit, we recommend ordering one size up. Check our Size Guide for detailed measurements.
Adult sizes: S, M, L, XL, 2XL, 3XL, 4XL
Kids sizes: 16 (2-3 years), 18 (4-5 years), 20 (6-7 years), 22 (8-9 years), 24 (10-11 years), 26 (12-13 years), 28 (14-15 years)
Not all products are available in every size. Available sizes are shown on each product page.
We offer exchanges for sizing issues within 30 days of delivery. The jersey must be unworn with tags attached. See our Returns & Exchanges page for details.
Shipping & Delivery
Standard shipping: 10-18 business days to the USA and Latin America.
Express shipping: 5-8 business days (available at checkout for an additional fee).
Customized jerseys (with name/number printing or patches) may add 1-3 days for production.
Yes! We offer free standard shipping on all orders over $100. Orders under $100 have a flat rate shipping fee shown at checkout.
We currently ship to the USA, Mexico, Colombia, Brazil, Argentina, Chile, Peru, Ecuador, and most Latin American countries. Shipping costs and delivery times vary by destination. Check the shipping page for details.
Once your order ships, you'll receive a tracking number via email. You can also track your order on our Track Order page using your order number and email.
Wholesale & Bulk Orders
We offer automatic quantity discounts on every product:
- 1-3 pieces: Regular price
- 4-9 pieces: ~15% off
- 10-20 pieces: ~30% off
- 21-100 pieces: ~40% off
Pricing tiers are displayed on every product page. Discounts apply automatically — no code needed.
Absolutely! Team orders are one of our specialties. You can mix sizes within the same jersey style and add individual player names and numbers. Visit our Wholesale page or contact us at wholesale@canchakits.com for personalized assistance.
Yes! Returning wholesale customers may qualify for additional discounts. Contact us at wholesale@canchakits.com to discuss custom pricing for ongoing orders.
Payments & Security
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted SSL connections.
Yes. Our checkout is protected by 256-bit SSL encryption. We never store your full credit card information on our servers — payments are handled securely by Stripe and PayPal.