Customer Support
We're fans too, and we're here to help. Most questions are answered below; if not, reach out and we'll get back to you within 24 hours.
Order & shipping
Orders are prepared and handed to the carrier within 1 to 3 business days. Shipping is a flat $9.99 anywhere in the world, and free on orders of $100 or more. Delivery takes 5 to 9 business days within the USA, Canada and Mexico, and 7 to 21business days everywhere else, counted from the day you order. You'll receive a tracking number by email once your order ships.
Returns & exchanges
If something arrives faulty, damaged or we sent the wrong item, we send a free replacementand you keep the original — there is nothing to post back. If you ordered the wrong size, keep it and we'll send the right size at 50% off. Custom name & number printing is final saleand cannot be returned, as each piece is made to order. We don't accept change-of-mind returns. Email us within 30 days of delivery with your order number, and see our Returns & Exchanges page for the full policy.
Sizing
Adult fan jerseys run true to size from S through XL. From 2XL up the cut gains width faster than length and can wear short, so take one size up, or two if you want it long. Player and match versions run about a size smaller than the fan cut: size up one for a fitted look, two for a regular fit. Kids kits are labelled by number, 16 through 28, with the US youth size beside each option (22 = Youth M, 26 = Youth XL). Every product page has a Size Guide with full height and chest measurements, and height is the most reliable guide. Message us if you are still unsure.
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